Terms and Conditions

Mainstreme provides its agreement on the following terms and conditions:

What is provided under the agreement

A.      Breakdown assistance for your satellite equipment

·         STANDARD, SKY PLUS, SKY HD SATELLITE RECEIVER BOX

·         DISH RE-ALIGNMENT

·         LNB (LOW NOISE BLOCKER)

·         CABLING (UP TO 20 METRES-STANDARD INSTALLATION)

·         REMOTE CONTROL UNIT.

B.      Over the phone assistance with our Qualified Technicians

1.       First we will try to diagnose and fix common failures for you immediately over the phone through our customer care centre or in-house team or technicians.

2.       If the telephony recovery is not possible we will then arrange for an engineer to contact you to arrange an onsite visit.

3.       At the onsite visit we will repair or replace any equipment at fault.

C.      Annual Service on your equipment. You will receive a call from our in-house technicians who will run through a health check. Any problems we will arrange an engineer to contact you.

D.      This agreement covers all technical aspects of the equipment. If we cannot repair a component we will replace it.

Cover Starts

All cover starts after the first payment has been made. Dates for the direct debits are the 1st, 8th, 12th, 16th or 24th of every month.

Data Protection

As part of the data protection act 1998, we are the data controller of the personal data that you supply for maintenance service purpose. You have the right to ask for the company of the data held about you and you may ask us to make any necessary changes to ensure that it accurate and kept up to date.

Complaints

If you have any problems please do not hesitate to contact our complaints department either by post or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Cancellation

Under the consumer protection (distance selling) Regulations 2000, you may cancel this agreement by giving us notice within the 7 working days from our writing confirmation of the agreement (“the cooling off period”). If you cancel it within this period we will provide you with a full refund of any funds paid by you to us. Your agreement will be on a continuous basis by monthly direct debit until you decide to cancel it. You can cancel this agreement at any time, without penalty. All cancellations must be put in writing giving 30days notice either by post to the service office address or by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Exclusions to the agreement

1.       Signal loss due to trees or objects covering the line of sight.

2.       Dish re-site/non-standard brackets as T&K’s

3.       Moving house

4.       Loss of viewing subscription/loss of programming saved on hard drive of the Skyplus/SkyHD system/loss or damage to viewing cards.

5.       Communal dish/distribution system.

6.       TV, DVD/Video player, blueray, magic eye.

7.       Your failure to follow the operating instructions.

8.       Accidental Damage

9.       Cosmetic damage such as dent, paintwork and scratches. Rust, corrosion or leakage, batteries and fuses

The Direct Debit Guarantee

·         This guarantee is offered by all banks and building societies that take part in the direct debit scheme.

·         The efficiency and security of the scheme is monitored and protected by your own bank or building society.

·         If the amounts to be paid or the payment dates change Main Streme will notify you five working days in advance of your account being debited or as otherwise agreed.

·         If an error is made by Mainstreme or your bank or building society you are guaranteed a full and immediate refund from your branch of the amount paid.

·         You can cancel a direct debit at any time by writing to your bank or building society, please also send a copy or your letter to us.

These terms and conditions are subject to change at any time without prior notice. However, we shall notify you in writing of all changes made.

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